Safersigs Ltd

Good products but poor information for new users.

Our 1st try to buy the IMIST 2 ended when the website said it was out of stock, so we went and bought a competitors product which does not need to be filled. On return to the website it was still saying out of stock, but then we noticed that there were colour choices - we tried the next colour (blue) and low and behold we were in business. Wonder how many folk dont notice the colour choice and simply give up like we did 1st time round? You might want to change the web site to remove the out of stock colour for now. When the IMIST 2 kit arrived we were very keen to try it out. As new users of e-cigs we had never filled a cart before and were a bit nervous aboutb handling the e-liquid. The instructions are minimal and have been translated into English by someone who does not speak English as their 1st language. There are basically no detailed instructions on how to safely fill the cart.
It astounds me that safersigs can find the time to put up a you-tube vid extoling the virtues of the IMIST 2 but not show you how to fill the cart! The culture of safersigs comes across as if they expect all customers to be old hands at using these products. The website and all the marketing seems geared to existing users, which is not only unhelpful for new users, it is frankly slightly intimidating, making new users feel inadequite for not being able to understand the various products, and what they need to include in their first order. You guys really need to work on this if you want to claim your share of the millions of new users who are going to start using e-cigs in the near future. Final coment is that the product is excellent but the future lies in cartomizers in our opinion, only the most dedicated users want to fiddle with filling carts and cleaning atomizers, the rest of us just want it simple and easy. Hope you make an IMIST 3 with prefilled cartomizers for us mere mortals.