viagogo

please tell me where my tickets are transaction id 2340171

can some1 please tell me what is going on with my tickets. i ordered 5 tickets for 1direction at the start of july 2012 and still have not recieved these i am panackining as i have 4 very anxious children counting the sleeps till the concert. i have emailed several times and the information i am getting back is not very useful.my sister has been in contact through your facebook account on wednesday she was told the tickets had been sent and tonight she was told there is a problem with the 5 tickets and the seller is having problems getting them to me. the seller wants me to meet him in dublin i find this very suspicious as i do not understand why we have to pay a delivery charge also the seller apparently wants to change my dates for the concert. can some1 please explain what is going on

04 March 2013

Reply from Viagogo

Hi Lilo,

We sincerely apologize for the problems you experienced with our customer service. We are constantly looking for ways to improve our customer services, in particular peak volume times for live events.

However us discussed earlier the only way we could arrange for you to receive your ticket was by arranging a meet up with the seller in Dublin. As confirmed over phone with you today we have issued a full refund of your delivery fee back to your method of payment as you have agreed to meet with the seller of your tickets.

We like to apologize for any inconvenience this may have caused, and we hope you enjoy the event.

Thanks.
The viagogo team!