I had no problems with BT. Received very good service and only minor problems with connections.
That being said, there is a dedicated BT Military line where I speak to English advisors. Just goes to show how much difference it can make as to who is on the other end of a phone. I never once phoned BT directly, I like to speak to people who I can understand and are not following a script.
I just don't understand companies who recruit or have advisors based in places like India. I would happily pay a little extra and wait longer on the phone to speak to an English person where you get much better service.
I sent my motorola defy off near the beginning of February, a week later I received an email stating they still haven't received my phone. I emailed them back assuring them I had sent it but to this day, they still haven't replied.
I also replied again today but don't expect anything.
Absolute disgrace that it is taking so long, this review will be updated when they process the order.
Received a phone call from Bozowi today, its funny what a bad review can do for them to react. Why can't they react like this when I email them?
I have been advised to phone Royal Mail because allegedly they have lost it. How on earth are Royal Mail going to track it when it was sent in a Freeport envelope? I would have sent it recorded but the phone was only worth £25 and I was selling it for my grandparents. In the future It just goes to show i need to go with the more reputable companies for a lower cost. This just isn't worth it.
£25 is not a lot but well worth losing it knowing not to use Bozowi again.
Personally I think it's Bozowi that have lost it in processing, from reading previous replies to reviews on here, they mention they dealt with just under 5,000 units over the past few weeks. Could they have possibly lost it? Why can't they admit that they have possibly lost it instead of instantly trying to blame Royal Mail?
I have contacted Royal Mail, they said they have no chance of tracking as it was freepost and i can fill in a compensation form. Really not worth my time. Looks like I must admit defeat and lose the £25. I have better things to be doing.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.