My first order never arrived, meaning my Xmas present for my grandmother was late. It was allegedly delivered to an address and a person who as far as I can work out simply don't exist.
I missed the subsequent order (I wasn't allowed a refund, and so have had to wait until I needed something else), and arranged redelivery for a Friday; stayed in all day, no delivery. Have ended up having to arrange for it to be delivered to a local post office, God only knows if it will make it there.
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