ACHICA

Very disappointed to receive wrong colour item knowing that I had to pay p&p to return it!!

I ordered a very lovely item that was to be a gift to a new born baby boy. My order clearly stated my choice of blue (would have preferred non-gender specific colour but that option wasn't available so hey!), the paperwork received with the item clearly stated blue. The item arrived in a lovely presentation box but curiousity got the better of me & so I opened it up to take a peek. Very glad I did this because the item was pink not blue - I felt I was not able to give this to the proud parents for their new baby boy! Reading through Achica's returns policy I discovered that the item could only be returned at my cost! Very reluctant to pay p&p twice for one item & so decided to keep the item in the hope that it can be useful in the future for a new born baby girl. Very disappointed by this policy, you let yourselves down :(

Sandra Crawford found this review useful