The first two reservations I made went smoothly. Re: the third reservation I made through airbnb, the host had listed a holding deposit as requirement. This amount was to be authorised but not charged to my card and the charge voided 48 hours after checkout.
I had my internet banking window open in another tab when making the reservation as I never ever keep funds in a bank account which can be accessed via an ATM card as such, when making any purchase no matter how small online or offline, I AM forced to transfer funds from my one account (which although linked does not have an ATM card option) to that of my credit/debit card account. Therefore to ensure I had transferred a sufficient amount I kept the window open in the event that I had miscalculated and would have to transfer further funds. The moment I made the payment, I switched tabs to confirm the amount deducted and that it was indeed enough.
The stay was R420 so when I confirmed that R1240 had gone off naturally I assumed it was the deposit fee as well as there was only ONE deduction and not one for R420 and another for R820/the deposit.
10 days later I contacted the host who contacted Airbnb who insisted email after email that they had not deducted any deposit.
I left it and put it down to some sort of error in calculations or some unforseen deduction.
A week later I made another reservation (1 March 2013) and following the correct channels as set out on the website, I clicked 'book' under the relevant apartment.
Airbnb's terms state that one has to 'book' whereup the total charge for the stay is authorised to the card BUT state that it is not charged pending the hosts acceptance or decline of the reservation request. The host has 24 hours in which to accept or decline and should he/she decline, the charge is voided.
It is now 24 hours later... the charge has not been voided despite the host having declined the request a mere 3 hours after my making it. I am not a millionaire and as such, am now completely stranded as I simply cannot afford to go ahead and make another reservation, have a further R3900 CHARGED (and not JUST AUTHORISED!) and wait in the hope that the reservation is accepted as in the event that it is declined R7800 would have been charged to my card by Airbnb in a space of 24-36hours and me, left not only without accommodation but without accommodation despite having paid for it AND with no further funds to even rent a cash room for the night AND judging by previous experience, no hope of ever seeing this money again!
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