Robert Hawkins´ profile

Reviews (1)

Made to Measure Blinds UK

Blinds are good, delivery (labelling) poor, instructions need attention.

The blind I ordered is as requested, the online ordering was easy and the sizing straight forward. A wooden frontpiece to cover the metal casing at the top was scratched quite deep for about six-inches but I had some wood stain knocking around in the shed and managed to mask it. I didn't send it back because taking delivery did present a problem. The delivery address label (my office address) did not include my name though it was included in the delivery request, and some of the address was missing ('Bowling' became 'Bow'). The postcode was correct but it was delivered to the wrong building (and business). Not sure whether it was signed for but it arrived to me, opened, after doing the rounds next door whilst they were trying to find who it belonged to. Could it have been scratched during this process? who knows but who do you blame? I found it propped up in a corner of our post room because my colleagues didn't know who to pass it to either!

02 March 2013

Reply from Made to Measure Blinds Ltd

Hello Robert
Thank you for your review I am sorry you have had a problem, we passed on your full address details to the courier it’s impossible not to, you as the customer create the order details this is the document that we pass on, we do not re-enter any details.
For some reason the courier decided to abbreviate your address we have no way of controlling or knowing why this has happened on this occasion I am sorry.
I have requested a new valance for you we do not expect our customers to repair items.
I note form your order history you did not contact us to provide us the opportunity to rectify your problem with the valance, before posting your review.

I personally created all the fitting guides all pulled from my experiences gained over the last fourteen years fitting the products we offer.
If you feel something is missing within the instructions do please inform me so I can address the situation, what is it you feel needs attention please.

Kind Regards.
Made to measure blinds

Robert Hawkins´ profile

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Robert Hawkins
United States