Customer´s profile

Reviews (3)


Free money!

I have received over £400 in my bank account over the last 18 months from TopCashback simply by purchasing the same items from the same stores that I was going to use anyway. Five stars!

Travelex UK

Good rate, poor service

Ordered online for collection at Heathrow Terminal 1. The collection point is the second Travelex desk you get to and is the only desk you can use to collect currency, sadly it would be very easy to go through security before collecting your currency and then not being able to collect, which I feel is a rather poor example of customer service, as the desk after security would make you buy the currency again. This risk is not mentioned to you at any time once you place your order.

The !ady on the desk at the collection point was also very slow, and went on and on for a few minutes about how old I look now compared to my passport photo (even claiming I looked African American in the photo). This was a very inappropriate conversation and made me feel very uncomfortable - being told how old you look is not exactly the send-off you want before you go on holiday.

29 January 2014

Reply from Travelex

Dear Customer

Thank you for taking the time to provide your feedback, we appreciate customer comments on all aspects of our service.

We want our customers to have a great start to their holiday and were disappointed to read your feedback about the service you received when collecting your order. Your comments have been passed to the Store Manager for review.

We would also like to take this opportunity to advise that orders placed online can be collected from two locations within Terminal 1. Orders are prepared for pick-up from the selected collection point, ensuring that the currency and amount ordered is available on your collection date from the counter selected. We do this to try and keep collection time to a minimum although would always endeavour to fulfil an order from an alternative counter if required.

We do hope to welcome you back in future and trust that your next visit will be a more positive experience.

Kind regards
Online Support Team


As described

well priced and items came as promised. Items came in multiple deliveries but clear what the contents of each package were and what was still to come.

Customer´s profile

profile image of Customer
United Kingdom