Ordered online for collection at Heathrow Terminal 1. The collection point is the second Travelex desk you get to and is the only desk you can use to collect currency, sadly it would be very easy to go through security before collecting your currency and then not being able to collect, which I feel is a rather poor example of customer service, as the desk after security would make you buy the currency again. This risk is not mentioned to you at any time once you place your order.
The !ady on the desk at the collection point was also very slow, and went on and on for a few minutes about how old I look now compared to my passport photo (even claiming I looked African American in the photo). This was a very inappropriate conversation and made me feel very uncomfortable - being told how old you look is not exactly the send-off you want before you go on holiday.
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