Nicole Logan Park´s profile

Reviews (1)

Big Dog World

fast order slow delivery

I didn't recieved my items until wednesday!!? having orderd the items on the previous Friday. Signing up to the website was very easy and painless. navigation of the productst and services very simple, my check out with paypal fast. The site has everything i need for my "Big Dog" and will try the service once more but if the delivery is gonna be "iffy" i'll probebly use someone else. I would like to continue though.

05 March 2013

Reply from Big Dog World

Hi Nicole, thank you for your review and I'm very sorry to hear your delivery was delayed. I have looked into this for you.

We received your order at 12.44 pm on Friday and it was despatched the same day, so it should have been delivered on Monday. Unfortunately it was misrouted by DPD - this happens very occasionally and they should have notified you about this by email. It reached your local depot the next day and was delivered at 11.47am on Tuesday.

I hope you will choose to try our service again. DPD are normally very reliable as I hope you can see by our other customer reviews. Please don't hesitate to get in touch if I can be of any further help.

Neil
Big Dog World

Nicole Logan Park´s profile

profile image of Nicole Logan Park
Nicole Logan Park
Reviewer
Female, 1977
United Kingdom

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