Abi Taylor´s profile

Reviews (1)

Bozowi

Awful customer service; no response to emails and no payment! Avoid!

Awful customer service - well; lack of really; no response to emails I have sent - I realise you have a lot of business but at least update the customer portal of your website to show what is happening with the orders!

Sent my iPhone off 14th of Feb- Special Delivery with electronic proof of delivery; and no payment or acknowledgement since; over £200 worth of phone I have now lost! Very unhappy. Can't comment on the price received for my phone - because I haven't been given one yet - but reading these reviews and based on the service so far, I am not hopeful. Wish I had gone elsewhere!

Edit 05/03/2013 - Although my phone has got lost somewhere in their system; - Bozowi have sent me emails; it appears they have been blacklisted as spam by my email service provider - which has now been amended. Hopefully my phone will be found and this can be rectified soon!

04 March 2013

Reply from Bozowi

We received 2 emails and have responded to them. As we have just sent you another email it appears that there is an issue as we received a bounce back stating that is could not be delivered as a permanent error.

As yet we have not received your order to process - do you have the special delivery tracking id to help us check the status?

Below you will see the emails our automated system has sent out, which you will see that we have advised that your order has not been received after you have sent it;
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Monday 4th February 2013 8:00am Order Thanks Email
Monday 4th February 2013 5:43pm Free Pack Dispatched
Wednesday 6th February 2013 9:00am Countdown Email Reminder - 12 Days Remaining
Wednesday 6th February 2013 9:43am Send More Devices Email
Saturday 9th February 2013 9:00am Countdown Email Reminder - 9 Days Remaining
Wednesday 13th February 2013 9:00am Countdown Email Reminder - 5 Days Remaining
Saturday 16th February 2013 9:00am Countdown Email Reminder - 3 Days Remaining
Sunday 17th February 2013 9:00am Countdown Email Reminder - 2 Days Remaining
Monday 18th February 2013 9:00am Countdown Email Reminder - 1 Days Remaining
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Abi Taylor´s profile

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Abi Taylor
Reviewer
Female, 1986
Leighton Buzzard, United Kingdom

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