Malcolm Lee-Gibbons´ profile

Reviews (2)

Good service but let down by time slot changes

Great idea and overall excellent service once the Tyre fitter arrived but was let down over the weekend due to three changes in the time slot originally arranged via web site .
Slightly bad luck as we have been enjoying a heat wave so not being able to get out while awaiting fitters arrival only compounded the situation. But other than this they have competitive prices and good service will definitely use Grippy again !

11 July 2013

Reply from

Mr Lee-Gibbons,

Unfortunately the high volumes of traffic on the roads at the weekend played a large part in the appointment changes for which we do sincerely apologise. The traffic caused numerous delays and as we did not want to arrive at an unreasonable hour we had to change some of our appointments.

Please accept our sincere apologies for this and we look forward to being of service in the future.

Kind Regards,

Diamonds Factory

Wifes Birthday Challenge

I ordered a lovely ring for my wife , but typically left it too late to ensure the guaranteed delivery Diamonds Factory had given me (3 weeks).This is considering they hand make the ring on basis my specs requetsed. Anyhow I took the gamble and ordered this was the last week of January with hope of making wifes birthday 8th Feb ,
I pleaded for them to do the best and deliver on time ,but resigned myself to failing.
Anyhow I was home on the Friday 8th Feb in order to take my wife out for a special dinner and low and behold the ring was delivered that morning.
I am over the moon and my wife is too, she loves the ring and I made the date without letting her down this was also done at a great price and now I can say a great service and will defintely use Diamonds Factory again, thats if I ever save up enough money, many tks to the sales rep who may have arraged deadline , I amnow the bees knees !!

Malcolm Lee-Gibbons´ profile

profile image of Malcolm Lee-Gibbons
Malcolm Lee-Gibbons
United Kingdom