John Councilman´s profile

Reviews (4)


Barely Usable

Trip Advisor used to be somewhat reliable. Since Expedia bought them, they have a conflcit of interest since Expedia is in the booking business. I believe they reject a large number of negative reviews and seem to have quite a few reviews that are not at all like what you find when you get to the hotel. I used to do a lot of reviews for them until I noticed they took all of my positive reviews and rejected most of my negative ones despite the detail that I used. It seems if the hotel complains, Trip Advisor pulled my review. Essentially, this makes the site useless to me.

Kristian Dahl Søttrup, Rita Bona, Todd Wilson, karmaswimswami, bliss1, ian maxwell, helen hand M Swaim found this review useful


Why does anyone use this site?

I booked a hotel on their site that was rated 2 1/2stars. When I got to the hotel I found evidence of bedbugs and the room was filthy. It reeked of smoke. I couldn't stay there it was so bad. I had to wait on hold for 30 minutes to even get a human and then they said "too bad, no refunds." There contract is written in such a way that your credit card must pay them. Sad.


Very Bad Experience

I recently booked one of their secret hotels. It touted the hotel as 3 star. When I found out what I had booked, I immediately called them and said this hotel is not rated anywhere else on the internet as 3 star. Everyone else rated it 2 star. First, they said their reviews are proprietary. Then, the agent said they take whatever the hotel says it is as the rating. Even though I called within minutes of the booking, they refused to cancel the booking. I consider their tactics misleading and deceptive.


Best site to book a hotel

I have tried the othe sites where you bid for hotel rooms. I have been dissatisfied with every one except Priceline. Priceline seems a little more expensive for these bids at first until you use the other sites. One just gave me a sub 2 star hotel that the site rated as 3 star. I immediately complained and they said they just use whatever the hotel says they are. Apparently Priceline doesn't do that since every hotel I have booked through Priceline was better than I expected.

John Councilman´s profile

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John Councilman
Fort Myers, United States