Phil Al´s profile

Reviews (1)


Dont be fooled by the percieved value

Talk Talk were fine till we informed them we are moving home, they couldnt find the address on their database as it was a new house, & told me to register it with Royal Mail which I duly did. After a week I again asked Talk Talk if they could find the address, & they couldnt, so told me they were escalating the problem to manager level, & told me someone would call back after a couple of days. No one called, so after another week I looked at other providers, both EE (ok) & Plusnet (wanted £78 up front) could find the address & offered installation appointment. I again called Talk Talk to see if they could find address, they couldnt. This is when the problem started. I told them I was cancelling my service with them on dedicated option on menu. They put me through to customer loyalty, & told me they were again escalating the complaint to manager level, I told them this had already been done & again I wanted to cancel the service, they gave me abit of runaround & said I couldnt cancel as The contract expired in July. I told them they couldnt provide a service so THEY were in breach of contract. They told me I would have to pay till the end of the contract period. I told them I would pay till the day I moved as they could not provide me with a service, I again was told I would have to pay till the end of contract period. I said I was cancelling the DD & said goodbye.

After several weeks I received couple of final demands, then a letter from a debt collection agency. I replied to the collection agency by email with the text from this review. I received an email shortly afterwards stating the case was being reviewed.
After another week or so I received a phone call from Talk Talk QA dept, stating the case had ben reviewed by Talk Talk, & the outstanding amount owing was being written off. An email from the debt collection agency confirmed this.
It is a shame that Talk Talk call centres are overseas, or rely on people from overseas & no conversation was held with anyone from the UK.
The run a round they gave me from person to person who wanted to hear the story over & again put them at the very worst of customer service I have experienced.

Aura Topp found this review useful

Phil Al´s profile

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Phil Al
Male, 1961
Retford, United Kingdom