Jonathan Woolgar´s profile

Reviews (1)

The Furniture Market™

Cheap furniture

Cheap is what you should expect. Perhaps the reason this Oak display cabinet was £40 cheaper that anyother internet seller...... 1/ The rear tounge and groove is pine, don't recall this in the description. 2/ The door knobs were not at the same height, they were several millimeters out making the cabinet look cross-eyed. 3/ The font lower valance had a huge knot it it. Whilst some knotting is natural in wood this large knot is beyond "natural character" and, I feel, would have been rejected by many buyers. By Buyers I mean the other wholesale buyers who ship this sort of stuff. 4/ One of the internal frame members has a saw cut in it. 5/ some of the mitre joints was much less accurate (and filled) than on matching french style furniature we have bought from elsewhere. They must have been having a bad day when they made this one. Seriously considering asking for a refund but weighing up the agro of having to compian. Really shouldn't have been put in this situation.

04 March 2013

Reply from The Furniture Market™

Dear Mr Woolgar,

We regret to hear of your disappointment regarding the product received. We are more than happy to arrange a collection and full refund of your order should you not be satisfied with the quality or alternatively we would be happy to look at an alternative product if this range is not to your satisfaction.

We do state in the ‘range description’ that this collection is crafted using some pine inserts;
(The French Oak Furniture range is constructed from high quality North American Oak, with back panels made from pine. The drawer internals are also manufactured from pine, making them lighter, for ease of use. The whole range features dovetailed drawer joints, tongue and grooved drawer bases and cabinet backs.)

We do however acknowledge that this does need to be stated in each product listing and this is something that we will rectify immediately. The reason a combination of Oak and Pine are used throughout this range is to provide our customers with the option of aesthetically oak inspired furniture at an affordable price, for those seeking furniture that is solid oak throughout we have many ranges that offer this and are clearly advertised as such.

We by no means want our customers to ‘settle’ with a product that they are not 100% happy with and had you informed us of your dissatisfaction upon receiving the item we will have been more than happy to resolve the issue quickly and with minimal hassle, something which we feel you have not given us the chance to do by leaving this negative review.

I have just called you to talk about what you would like us to do to help. Please give us a call back on 01829 759259.

Kind regards,

Bianca

Jonathan Woolgar´s profile

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Jonathan Woolgar
Reviewer
United Kingdom

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