The product are generally OK - but my recent experience leaves a very bad taste in my mouth, literally and figuratively. In the second week of Jan, I ordered over £100 of goods on a "bumper pack". I then received an offer email in Feb for the pasta and porridge pack so decided to try - although I had plenty left of my shakes from Jan. I received this on the 19th of Feb, and finally had a chance to try the new Pasta on 2nd March. BEWARE - IT IS FOUL. I asked exante for an exchange (which they wont do) or a refund on return - but as it is over 5 days since receipt, they wont do this either. So I just spent £180 this year and the only goodwill they will offer is a paltry 3 extra products on my NEXT ORDER! After spending almost £500 in total with them them over time, You'd think they would offer better customer service, instead of sticking to a rigid "5 day return policy" (Its not as if its fresh food that goes off very quickly). The reason I wasn't quick enough was because I had only just bought loads of their other stuff. Very Poor experience. I thought being a good customer got you a bit of good will these days.
tracy karim found this review useful
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