i purchased a stroller from another retailer (online retailer) that turned out to be faulty and collapsed with my daughter in it and they were reluctant to refund me, they then sent me another of the same stroller. This one did exactly the same. I work in retail and if something is faulty and its partly due to design fault they should have a product re-call however they did not want to do that! They also said if they didnt think it was THAT faulty id have to pay and i had to pay for them to collect and replace! After a number of very upsett emails and rude replies i am now waiting to recieve my refund!
Unfortunately due to their actions i was reluctant to buy again online however i work and im unable to get around to look for a new stroller. Therefore i gave 'pramworld' a chance and im glad i did! I ordered on the friday and right away recieved emails telling me when to expect my new stroller. Emails very different from the other retailer, very polite and helpful as i did not understand the first email it was explained and i didnt feel as though they thought i was daft! Pushchair is due today between the hours of 1pm and 2pm (very specific and helps as i can go out and do without sitting in like a wolly!)
And hopefully ill have better look with this stroller otherwise i give up! My daughter is now very weary of a buggy as the last two collapsed with her in them! so i need something sturdy! hopefully this is it! Thankyou again great service kept informed all though the process!!!
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