I haven't used Scan since my awful experience with them. After spending over £1000 on a new PC build, the GPU began acting up (less than a year after purchase). I registered this with Scan but the problem seemed to resolve itself (temporarily) with driver updates etc. A few months later it died completely and I tried to get a replacement or refund. They sent me back and forth to the manufacturer who mentioned that it was the seller's responsibility. I returned the card to them. Even though over a year had passed I was informed by several creditable sources including citizen's advice etc that my rights were covered since this was a hardware fault and therefore should be covered for several years. Scan asked me to prove it was a hardware fault and when I said I'd do this they changed their mind and said no matter the result they wouldn't help me. The whole time they were rude, especially the manager whom I asked to speak to. He seemed to enjoy belittling my case and was sarcastic and obnoxious.
I was stuck with a broken card. I opened a case at my local court and as soon as it started they refunded half the cost directly into my bank and sent a letter claiming they'd refunded me and thus automatically closed the case. This was completely without my agreement and I was disappointed that I no longer had a chance to get my money back. They lied in their legal documents and used dirty dishonest tactics to close the case which had cost me most of the small refund. I was now out of pocket with nothing to show for it.
I buy computer equipment regularly, often cutting edge latest GPU tech which can be prone to failure. I recently had a faulty card with an Amazon seller who was wonderful and even paid for a courier to collect and refund or replace free of charge. They were so polite and I need to know I can trust my resellers. I know who I'll be spending my money on future purchases with. It definitely wont ever be Scan again.
JImbob Nelson found this review useful
One of the most important things to me as a gamer is getting new releases before or by the day of release. I've been burnt by other companies and now have a blacklist since it's very upsetting to pre-order and not get it in time.
If I want a game by day 1 then I go with SimplyGames who often get it to me early. They're also fantastically priced.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.