Stupidly, I ordered two toilet cisterns by mistake, so I tried to return the item (at my expense).
It took 3 weeks, 3 phone calls and two emails to get a returns number, then an additional 5 weeks, 3 phone calls and two emails to get a refund.
This company ordered direct from the manufacturer, so I was told we were always waiting for the supplier to refund or return the item... which frankly wasn't my problem considering this company were holding my money. I don't find this sort of service acceptable, and considering the amount of time I wasted sorting this out I'd suggest future customers go elsewhere and pay a little more in case you have a problem.
Clive Crouch found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.