Alexander´s profile

Reviews (1)

Product good, customer service and delivery poor!

I made my first order for 5kg Instant Oats, 5kg Impact Whey Isolate and a few shakers, scoops, containers etc. The parcel was shipped promptly and received fairly quickly with the free Yodel delivery in about 2-3 days after ordering. Got home and was excited to open the parcel, but when I opened it I discovered the Whey Isolate was missing (the thing I was looking most forward to trying)!

I didn't want to call their premium rate 0845 number, so I contacted customer service by email regarding this and only received a reply THREE WORKING DAYS LATER! Very slow in my opinion...

They blamed the problem on their warehouse and shipped the protein out the next working day, but this time using a much slower courier - Hermes. So all in all it has taken almost 2 weeks to receive the order, an unacceptable length of time. However the quality of the product and price is always spot on, which is why I have not left a 1 star rating.

Hopefully my next order will be a more pleasant experience.

26 March 2013

Reply from Myprotein UK & Ireland

Hi Alexander,

I am so pleased that you enjoy our products and hopefully with all of the work that we are doing with our customer Service and delivery/couriers this will be an isolated incident and your next order will be with you super quick and without fault.
Please contact us if we can be of further help to you.

Thanks Jeanette,

Alexander´s profile

profile image of Alexander
Male, 1990
London, United Kingdom