I would recommend Viagogo for tickets if you can't get them through the normal cheaper channels. Although the ticket we bought was expensive, it meant my son could go and see Kanye West and fulfill his dream. Our ticket didn't arrive until the day before the concert but when we phoned Viagogo's customer service, which we did twice, on both occasions they contacted the seller and phoned me straight back, both times within 5 minutes. Their staff were helpful, extremely polite and reassuring and very efficient. I don't know that I'd buy this way again because of the cost and slight panic with having to wait so close to the event to receive the ticket but that wasn't the fault of Viagogo; it was up to us to choose to buy a ticket this way and their staff were faultless.
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