Like many others just starting out I did my research, reviews and recommendations on the Home Barista web site, I wanted our espresso machine and grinder to arrive in time for christmas 2012 (surprise for my husband) in the end I decided to go for the Mazer Mini and the Quickmill Anita both from Coffee Italia.
Having read a lot of mixed reviews about them (quite a few negative) I decided to take the chance as a lot of the reviews were from a few years back, paid on a credit card just incase! I found Marco, I think that was his name, to be very informative but quite curt I did often feel that I was bothering him by asking for a tracking number as my order was being shipped from Italy, not a big ask considering how much money I was spending!
after a few emails and phone calls I did get my tracking number and the machine was delivered as promised in time for christmas.... we have now been using our beautiful Anita since christmas eve, the machine and grinder were so well packed it was a struggle to get them out of the box, no complaints, nothing damaged and most importantly making amazing coffee at home with locally roasted coffee beans from Dard Fluid.....
I would use them again and happily recommend them to friends but pay on a credit card and get your tracking number...
Coffee Italia could quite easily dispel the bad reviews if they just tackled their customer service and didn't make empty promises, proving customers with tracking numbers should be provided as standard for all orders especially if being shipped from Italy, it puts the customers mind at ease, emails should be replied to promptly... I never had any trouble getting through on the phone and calls were always returned BUT no one wants to feel like a pest for asking for tracking numbers, dates of delivery etc...I hope he reads this review as they could be such a great company...
Four stars as overall we are extremely happy with the machine and the price was very competitive!
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