Wanda´s profile

Reviews (2)

eSpares.co.uk

excellent service

Easy website, good service, quick delivery. Got my strimmer replacements from here for the last 3 years.thank you.

Outdoor World

exceptional customer service!

Brilliant and i will definitely buy from here again!!!!

Unfortunately i had difficulties when ordering using a voucher online, I emailed the company and had a response very quickly. I still had a problem and they still responded with sensible solutions within hours which was great. Due to my own error i then missed the deadline for the offer!! I emailed again, cheekily asking if i could still buy at that price due to all the messing about, but that essentially i realise it was my problem that i missed the deadline!! To my surprise they were brilliant in that they said i could still have the offer price as long as i ordered that day. How nice to deal with a company that is human!!!
Also it is worth noting that unfortunately the item i purchased arrived with a couple of little dents in it, no one could have foreseen this as the box was not damaged, so it is nobodys fault, just one of those things. I was so pleasantly surprised at the fantastic way i was dealt with....the guy at end of line said ok, would you like a discount, as it is so expensive to send backwards and forwards by post. i was ready to send parts back, email photos of the damage and get into a series of emails and phone calls to sort this out...knowing it was going to be a real hassle as it can be with this type of problem and most companies!!!!
i was sooooo impressed that he immediately offered me a refund of £10.00 which is an acceptable amount for an item costing £39.99 in the first place! Not only that, i received an email confirming what we had agreed within minutes and the money will go back on to my credit card. It took minutes!!! As a customer I was made to feel i was important enough for someone to care about my problems and they were taken seriously. I will not hesitate to buy from Outdoor world again, they are well priced, and i would say have exceptional customer service! It is worth mentioning that i am a very hard task master and can pick fault very easily, both with customer service and products in all areas of my life...it is most refreshing to come across plain old GOOD SERVICE!!!! Thank you

Wanda´s profile

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Wanda
Reviewer
United Kingdom

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