Angie's ironing services my business ´s profile

Reviews (4)

ao.com

The two best delivery men I have ever come across

I bought a Beko American fridge freezer in silver. I ordered it in the morning it was delivered that same day. The two delivery men were lovely and I've never met to nicer men in my life. The only thing I will say the lady tried to sell me extra cover although I had 12 months manufacture warranty, she said that if I didn't take up the offer I couldn't have it later
She tried to convince me that the manufacturer warranty doesn't cover any parts of breakdown. I said yes it does, she said the law has changed and they have stopped doing this cover. She said the cover with APO is £7.00 a month from 28 days after buying the appliance.next Day the customer service phoned to see if I was happy with my appliance and service I have received. I explain what the lady had said they apologised and said she was wrong so she tried to me sell me a protection for my appliance even though I already had one with the manufacturer.
This company needs to be aware that this lady is trying to sell me something and tell lies just to get the cover sold to the customer to earn a commission. Like an idiot I agreed and set up a direct debit. After having a conversation with customer service the following day it was cancelled
It has made me reluctant to buy from these people again because of the pushy after sales team. It's a shame that they had these type of people working for them because it spoils it for the company and their prices are very good they sales team customer service is very good delivery men are really great helpful and couldn't do more for you
these people that try to push people into buying extra cover on top of the
Manufacturers 12 month warranty that already comes with the appliance
These pushy sales people shouldn't be allowed to get away with this mis-selling

Apart from that I was happy with the service and I bought from these people in the past

18 March 2014

Reply from ao.com

Hi Angie

Thank you for your review.

I’m really pleased to learn that you’re very impressed with the customer service you received when ordering from us, and that you particularly enjoyed the delivery experience. These are all very important factors in the overall ao.com experience and we work very hard to provide this to all the customers that buy from us.

It’s for this reason that I was saddened to learn of your experience over the phone. I can see that you have already spoken to my colleague Sue about this and you can be sure that we will take appropriate action. What you described isn’t acceptable and we need to ensure that such actions that you described don’t occur again.

Thank you for bringing this to our attention, for taking the time write your review and for shopping with us.

We're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to customerservices@ao.com. We look forward to hearing from you again soon.

Many Thanks

Stewart Morrison
ao.com

UK Tool Centre

Reliable good price well secured item

My husband was happy with his multi tool and it took 5 days to arrive
It came a long way, but delivery was still good
Easy site to access and good service

Polybags Ltd

The bags arrived damaged and the box was in a right state

The roll arrived in a damaged bag. There was a pattern of staple pattern right through the roll, never seen any thing like it
I phoned the company, the lady DIDNT seem interested and very fage
She jyst kept repeating " don't know how that could have happened. I told her I was going to send the bags I had pulled off back with the roll instead of throwing them away for the manager of the company to see

I CERENTLY WON'T BE BUYING FROM THEM AGAIN IT'S OVIOUS THE ROLL WASN'T CHECKED PRIOR TO DISPATCH

13 March 2013

Reply from Polybags Ltd

Hi Angela,

I would like to once again apologise for any inconvenience caused to you on this occasion.

Following our conversation, I hope that you are happy with the outcome and will have confidence to order from us again in the future.

Should you wish to discuss anything, please do not hesitate to contact me directly.

Kind regards,
Dawn

WAE+

W-A-E BRIEF FOR WHAT A EASY SITE TO USE

Great service brilliant prices, quick response back to update customers on their PURCHUSE
If you need business items this site is the place to buy from
GOOOOO AHEAD ORDER NOW LIKE I DID
ANGIE FROM SOUTH SHIELDS TYNE & WEAR
JUST STARTING UP MY OWN BUSINESS I GOTBPRETTY MUCH EVERY THING UNDER ONE ROOF
CAN'T BE BADDDD

Angie's ironing services my business ´s profile

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Angie's ironing services my business
Reviewer
United Kingdom

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