My biggest bugbear was the fact i am over fortyfive, sixty, and couldnt get backpackers insurance. Went elsewhere. I bought cover for my 27 year old companion.. I thought the layout of the site was great and the four options of cover well thought out. What needs working on is flexibility of trips. Two weeks return in two years is not enough maybe and also for the sinle or multi trips a more open ended customer needs approach.
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