Sophie Hodge´s profile

Reviews (2)


Absolute rip-off merchants

I wish I could give BT MINUS 5 stars. Their customer service from day one has been APALLING - Every time I speak to to them I end up with a bitter feeling like they've ripped me off, from the promotional offer they used to get me to sign up which I was then told I didn't qualify for, to the REPEATED BILLING MONTHS AFTER I CLOSED MY ACCOUNT. (I've heard I'm not the only one they are doing this to.) They have been UNHELPFUL and RUDE - the service has been awful and EXPENSIVE. I'm getting a much better deal in every way from Plusnet now my contract has run out - worst 18 months of my life. BT don't care a jot about their customers, BT are expensive, greedy and the internet was slow. I am still waiting (countless phone calls to horrible customer service and three months later) for the 'final bill' they keep promising me with a cheque for the money they owe me - If I don't get it this month I'll be speaking to TRADING STANDARDS. Really can't tell you enough what an awful company BT is - Avoid like the plague. TOTAL NIGHTMARE.


So far so good....

I've not been with them long, but so far great deal, great customer service, always happy to help and great internet speed. Like a breath of fresh air after dealing with the scam artists BT...

Sophie Hodge´s profile

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Sophie Hodge
United Kingdom