TJH.´s profile

Reviews (3)

Golfsupport.com

In stock, good price, delivered on time - easy!

In stock, good price, delivered on time - easy!

golfbase.co.uk

Don't Honour Their Own Discount Codes

Positives - The goods arrived on time, as described and in great condition. The website is easy to navigate and offers a size guide individual to all different suppliers, which is great as the difference between say Nike and Oscar Jacobson can be quite noticeable.
Negatives - I've used Golfbase before and with my last purchase they sent me a discount code for 10% off my next order, the ONLY condition being that my order was for less than £100. It didn't work on an order for around £85 so when I called I was told that it didn't work on summer sale items. This exclusion was not detailed on the offer and I found it petty they wouldn't still honour it for a returning customer. I noted this complaint on my actual order too, but had zero feedback or apology so I'll shop about next time because of this experience alone - that £8.50 could end up costing them a lot of future business from me.

05 September 2013

Reply from golfbase.co.uk

Hi TJH,

Apologies but it is impossible sadly to notify all previous customers of a code action change like this prior to them attempting use, even with emails etc as not everyone opens, I hope you can understand that it is typical practice to not discount generically on already discounted items, the 10% loyalty code is a good will gesture and a further thanks for previous business, this is not offered as std by online stores.

We sincerely hope this does not put you off using us again.

Buyahipflask

As ordered, on time, good quality, great value

As ordered, on time, good quality, great value

TJH.´s profile

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TJH.
Reviewer
United States

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