Currys

Shop staff ok, but behind the scenes customer service is non existant!

More than one (obviously a glutton for punishment!) I've ordered large appliances from Currys. The staff in the shops are in my experience helpful and knowledgeable. If you have no problems with the appliance or it's delivery you've been lucky.

Twice i've had the need of customer services and lets just say that's where my nightmare began. Luckily on my recent attempt to buy from them I didn't get as far as getting the product delivered. I went to a reputable Online Appiance shop who gave first class customer service!

Dreams

Appalling Customer Care and Aftersales

Bought a Tempur mattress from Dreams Ashford 15 months ago..no problems at purchase. However, after 14 months of comfortable sleep a large soft spot appeared overnight. Dreams sent out a technican who couldn’t have been more disinterested if he tried. Took 5 mins to dismiss our claim. Dreams customer service have been no help at all, they took 2 days to return my call, and have no advice.

Currently going through The Furniture Ombudsman 0845 653 2064 to see if I can get some recourse. Check out their website if you've had problems with Dreams, Furniture Village etc.

James Fussey found this review useful