TOTAL WASTE OF TIME & MONEY !!!
We were mis-sold Brightpearl on the basis that it was a product you could implement yourself without little trouble, the main advantage with paying would be the speed in which it would be done but we could not justify paying £350/per day for five days works, even though this was given at a 50% discount.
After trying to implement we came across numerous issues and raised tickets which went unanswered and were later told that ticket system was not there for implementation issues and we should have opted for paid implementation.
After weeks of getting nowhere and passed from one person to another, I landed up with, James Scott – Senior Vice President, Customer Service, believe me, a grand title really did not account for anything. James went on to explain that unless we had ERP experience we should NEVER have been told that we would be able to self implement, and he was adament that we would not have been told we could implement ourselves without this by his sales team.
When I told him we were never told this and infact his own online literature makes no reference to ERP and claims self implementation is an option and only warns that it will take you longer. He said that we must have spoken to a new member of the sales team ( spoke to the same person for a 8-12 month period ) and that the literature should be updated ( which is still as it was two months ago, today !! )
We then went through a Early Termination Review, LOL !! What a total load of b***ocks !! A process made up by Brightpearl which is a total joke, and I questioned James authority and position within the Company if this review had to take place at all.
Anyway, they stood by THEIR decision, not to refund me the quarterly bill we had already paid as they had upheld their part of the T&C and are still adament that we were not lied to by the Sales Team and everyone after that, even James had lied to me within the communications we have had.
We actually rang the Sales Team after all of this and came across very dumb, asking very basic questions, giving the impression we could just about navigate our way round a keyboard, yet where still told that Brightpearl was suitable for self implementation !!
BEWARE if you are considering using Brightpearl, self implementation is very hard and should not be given as an option, or atleast you should be made aware that ERP experience is required !! Otherwise you will sign up then be quoted £650 per day, approx 5 days to carry out the work ( notice it has now dramatically gone up ) when you are unable to carry out the implementation yourself.
ABSOLUTELY DISGUSTING SERVICE, USE AT YOUR PERIL, AVOID LIKE THE PLAGUE !!!!
This Company is a joke and everything bad in an internet business, ignorant, rude and offer zero customer service !!! The only thing they do well is take your money !!!
We ordered a kit for a Charity Football Match that was due in 6 weeks from date of order and sent all the relevant information and order was confirmed, was told order was on a 10 day service but as we had ordered so far ahead it was not an issue.
4 weeks in and no delivery so we contacted them, not easy, e mails unusually ignored and the telephone rings out constantly, but if your have a few hours to kill it gets answered. We were told they were waiting on the Medium size tops and this was due anytime and would get the order out in the next few days.
5 weeks still not received the kit, rang up and eventually got an answer and was fed some story and that the kits were going out any day.
4 days before our game and 6 weeks from order, a box arrives
1. NO KEEPERS TOP
2. SHORTS WRONG COLOUR AS ORDERED
3. SPONSORS PRINT QUALITY WAS SHOCKING !!!!!!!
Rang again and was told that if I wanted to have the correct shorts I would need to return the wrong ones, once received, they would send the correct colour out straight away. To ensure we had shorts I asked would they send the correct colour first, so if they did not arrive by the Saturday ( bear in mind the time we had already waited ) we would have shorts to wear. Was told that was not possible, and they would only send the correct ones if they receive the wrong ones, asked what would happen if they did not arrive in time, I was told I could buy replacements locally to me !!!! ABSOLUTELY SHOCKING ATTITUDE !!!! Asked later in the conversation, if I send the shorts Next Day delivery, arrive with them on Wednesday, would they confirm the correct shorts will be sent Wednesday using Next Day. This they could not do as they needed to order the shorts and delivery would be 10 days, so if I had sent them we would have been playing WITHOUT THE SHORTS WE ORDERED !!!!!!! ABSOLUTELY DISGUSTING !!!
The Keepers Jersey turned up on the Friday, just in time, but the print quality was as poor as on the tops we had received !!!
I had complained on the telephone and followed this up with an e mail, that has been received, asking for some money to be refunded to compensate for the wrong shorts ( obviously could not return as we had to wear them ) and for the VERY VERY POOR PRINT QUALITY, to this day, no one has had the decency to reply.
I run an online retail company and if I offered this level of service we would quickly have no customers.
WE WOULD NEVER USE THIS COMPANY AGAIN, WILL NEVER RECOMMEND THEM AND WILL TELL ANYONE THAT ASKS THE TRUTH !!!!!!
AS IN THE UK WE ALWAYS TELL EVERYONE ABOUT THE BAD EXPERIENCES, THIS ONE WILL BE TOLD FOR A VERY LONG TIME !!!!!
IN SUMMARY - SPEND YOUR MONEY SOMEWHERE ELSE, THIS COMPANY WILL TELL YOU INITIALLY THEY CAN SUPPLY ON TIME, BUT ONCE THEY HAVE YOUR MONEY YOU WILL BE IGNORED, LIED TO AND THEN IGNORED AGAIN !!!
PROSOCCERUK OFFERS THE MOST APPAULING SERVICE ( if you can call it that ) YOU WILL EVER RECEIVE FROM AN ONLINE RETAILER !!!!! AS I SAID IN THE TITLE
USE AT YOUR PERIL, AVOID LIKE THE PLAGUE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(More than happy to CC Prosocceruk in on this, might get a reply from my e mail )
Purchased a Rolex Submariner Ceramic No Date from Iconic Watches and despite being sceptical initially, Chris put all concerns to rest and was excellent throughout, no question was too much and was always there with quick replies to reassure us that they were working to get the watch to me as soon as possible.
When the watch arrived it was spot on, all complete and I was over the moon.
Iconic Watches will get all my watch enquiries in the future and I suspect the Rolex will be the first of many purchases from them.
Great work Chris and the team, thanks !!!
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