ABSOLUTELY DISGUSTING SERVICE, USE AT YOUR PERIL, AVOID LIKE THE PLAGUE !!!!
This Company is a joke and everything bad in an internet business, ignorant, rude and offer zero customer service !!! The only thing they do well is take your money !!!
We ordered a kit for a Charity Football Match that was due in 6 weeks from date of order and sent all the relevant information and order was confirmed, was told order was on a 10 day service but as we had ordered so far ahead it was not an issue.
4 weeks in and no delivery so we contacted them, not easy, e mails unusually ignored and the telephone rings out constantly, but if your have a few hours to kill it gets answered. We were told they were waiting on the Medium size tops and this was due anytime and would get the order out in the next few days.
5 weeks still not received the kit, rang up and eventually got an answer and was fed some story and that the kits were going out any day.
4 days before our game and 6 weeks from order, a box arrives
1. NO KEEPERS TOP
2. SHORTS WRONG COLOUR AS ORDERED
3. SPONSORS PRINT QUALITY WAS SHOCKING !!!!!!!
Rang again and was told that if I wanted to have the correct shorts I would need to return the wrong ones, once received, they would send the correct colour out straight away. To ensure we had shorts I asked would they send the correct colour first, so if they did not arrive by the Saturday ( bear in mind the time we had already waited ) we would have shorts to wear. Was told that was not possible, and they would only send the correct ones if they receive the wrong ones, asked what would happen if they did not arrive in time, I was told I could buy replacements locally to me !!!! ABSOLUTELY SHOCKING ATTITUDE !!!! Asked later in the conversation, if I send the shorts Next Day delivery, arrive with them on Wednesday, would they confirm the correct shorts will be sent Wednesday using Next Day. This they could not do as they needed to order the shorts and delivery would be 10 days, so if I had sent them we would have been playing WITHOUT THE SHORTS WE ORDERED !!!!!!! ABSOLUTELY DISGUSTING !!!
The Keepers Jersey turned up on the Friday, just in time, but the print quality was as poor as on the tops we had received !!!
I had complained on the telephone and followed this up with an e mail, that has been received, asking for some money to be refunded to compensate for the wrong shorts ( obviously could not return as we had to wear them ) and for the VERY VERY POOR PRINT QUALITY, to this day, no one has had the decency to reply.
I run an online retail company and if I offered this level of service we would quickly have no customers.
WE WOULD NEVER USE THIS COMPANY AGAIN, WILL NEVER RECOMMEND THEM AND WILL TELL ANYONE THAT ASKS THE TRUTH !!!!!!
AS IN THE UK WE ALWAYS TELL EVERYONE ABOUT THE BAD EXPERIENCES, THIS ONE WILL BE TOLD FOR A VERY LONG TIME !!!!!
IN SUMMARY - SPEND YOUR MONEY SOMEWHERE ELSE, THIS COMPANY WILL TELL YOU INITIALLY THEY CAN SUPPLY ON TIME, BUT ONCE THEY HAVE YOUR MONEY YOU WILL BE IGNORED, LIED TO AND THEN IGNORED AGAIN !!!
PROSOCCERUK OFFERS THE MOST APPAULING SERVICE ( if you can call it that ) YOU WILL EVER RECEIVE FROM AN ONLINE RETAILER !!!!! AS I SAID IN THE TITLE
USE AT YOUR PERIL, AVOID LIKE THE PLAGUE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(More than happy to CC Prosocceruk in on this, might get a reply from my e mail )
Purchased a Rolex Submariner Ceramic No Date from Iconic Watches and despite being sceptical initially, Chris put all concerns to rest and was excellent throughout, no question was too much and was always there with quick replies to reassure us that they were working to get the watch to me as soon as possible.
When the watch arrived it was spot on, all complete and I was over the moon.
Iconic Watches will get all my watch enquiries in the future and I suspect the Rolex will be the first of many purchases from them.
Great work Chris and the team, thanks !!!
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