appalling incompetent untrained staff!!! I moved house on 5th oct 2012 and it took until the middle of feb 2013 to receive all the money they owed me as I was in credit when I moved, after many expensive phone calls and being on hold for a ridiculous amount of time I was almost reduced to tears of frustration after they credited the wrong account and said I couldnt have my money until they found out where the money had gone, if I wasnt so stubborn I would have given up, but why should they keep my money, please please dont use them I just wish I had seen this site earlier..
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