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Awful, stay away from booking with this company DO NOT USE

I booked a spa overnight stay at Carden Park for May 2013. Paid £519 for 4 of us to go, only to receive a call from Shirley at Lastminute stating that the deal did not exist and that I needed to change the date for spa package. No mention of a refund initially. I called following day and asked for a refund. 10 days later, still no refund. I had even called Lastminute.com 3 mins before the online booking and confirmed that there were 6 rooms available at the venue. Yet, in those 3 mins, all 6 rooms had sold out (08:30am!!!)

I spoke to Hayley, Sharday and another rude woman. all said I needed to wait 10 days for it to be processed. Then I discover that they had not bothered to put refund through as they couldn't refund back onto America Express. No phone call in 10 days to say this. I then get told by Hayley it would be paid in my bank as soon as finance guy (Kumar) comes in to the office, at 4.30pm, still no refund.

I call and they tell me that it is processed and will take 72 hours, even though I have waited long enough already. I get a call from Hayley five mins later, she took down my card details incorrectly and refund never been done even thoughh girl 5 mins earlier said it had already gone though, eventually after 12 days, I get my refund of £518 back after 5 phone calls, shocking customer service from girls who couldn't care less about helping me, one kept putting me on hold so she didn't have to listen to me!!!

Basically the spa deal never existed, Carden Park declined it because they had no rooms, so why take my money when deal doesn't exist. Dodgy company, WOULD NEVER USE AGAIN. Everything about this experience points to bad practice and working under-hand and certainly false deals/advertisements.

Ana Suzicand Ryuko Tsuji found this review useful

Emma O'Reilly´s profile

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Emma O'Reilly
Chester, United Kingdom