To clarify: 1. Yes we are a real company that delivers over 1.3 billion minutes a month in International voice calls from an established Telecom provider. 2. We are one of the few providers to have 7 days a week customer service for 14 hours a day. 3. We don’t allow customer to sign up with multiple accounts, our customer service team can help look into your account if you would call them directly. 4. Customers can request a refund on remaining funds paid. I’m sorry for your frustration in remembering your correct matching phone number and pin but we needed to clarify your personal opinions – Customer Service UPDATE 11/22 Ahmad you can call 1-800-218-1775 to speed up the process to speak to a live agent to help you with your log in issue