Joseph Dufault´s profile

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Worst Travel Experience EVER!

When I first made reservations I had noticed the return date was incorrect. I tried to call and change it. After waiting for over 40 minutes I had to hang up. I am a busy person, but I had it on my to-do list and called back a few days later. After waiting on hold again for along period of time I was informed that to change my ticket for the one day I would have to pay the $250 change fee plus the change in rebooking all my tickets. The price came up to $2000. I could have found a cheaper ticket just to buy a new one and informed the customer service representative. She actually suggested it and said she could search for another 1 way ticket. WOW. I paid the fee and simply bought a new return ticket. I called them back while in Brazil because I noticed that when they changed the return flight that they had also changed my connecting flight. I needed to land in Rio for a few days. The whole process started over, and I may again be paying at $250 change fee plus the difference in changing my whole reservations again. I WILL NEVER USE EXPEDIA AGAIN, and I highly recommend that no one else does either. This is the worst customer service I have ever experienced weigh ANY company.

Joseph Dufault´s profile

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Joseph Dufault
Houston, United States