Damian Widera´s profile

Reviews (1)

tripsta.pl

Well - BAD

I have booked a flight from KRK to TXL. The flight was very cheap but I was not informed:
- I have check in online 24 hrs before flight. I did it in the airport I have to pay 80 Euro.
- I was not informed that I can take only a handbagage, So I paid again twice (60 Euro).

If I bought this flight in AirBerlin directly I would be cheaper

Edited 2013-03-07 after tripsta response.
Guys, probably you did inform me while booking about all those things but it would be nice if those informations were placed in the flight confirmation email. I booked the flight in August whilst it was in February. I read the confirmation before the trip but nothing useful was there (apart from flight details). It is a nice place to write down terms:
- you have to checkin online
- only handbagage

What do you think, tripsta?

Edited after the second resonse from tripsta, 12.03.2013
I am very glad you will add those info to that page but that will not change my situation - I paid 140Euro only because the information was not present in the place where it should always be in my opinion. What are my chance to get my money back. Let me gues....

12 March 2013

Reply from tripsta.pl

Dear Mr. Damian Widera,

Thank you for your replay. Your opinion is very important for us and it will help us improve our products and services.

Our IT department informed us, they will have a look on it.
We have already added check-in information on the page with search results for all airlines which are charging passengers for this service.

Once more thanks for sharing your opinion with us.

Thank you!
Your Tripsta-Team

Damian Widera´s profile

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Damian Widera
Reviewer
United States

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