Mike Sowden´s profile

Reviews (1)

Shima Uma

Great service but too many emails

Great service.
It's good to get an update but getting 5 emails from Shima, seems a bit over the top.
Just need two, one to say it's ordered and another to say when it is going to be delivered.

06 March 2013

Reply from Shima Uma

Dear Mike, we really hate to get these kind of reviews, especially when we have got your order to you in what seems like a good time. Would you let us know the content of the emails you have received. You should receive a confirmation order email, then a dispatch email, and if you have paid for next day delivery, a tracking email. Finally 7 days later you would get a review email. The only other mails you would receive are an account creation email, a newsletter subscription email if you subscribed and all these are optional choices made by the customer. Our email is sales@shima-uma.com, it would be great to hear from you so that if there is an issue we can rectify it, and hopefuly turn a three star review into a five star one.

Mike Sowden´s profile

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Mike Sowden
United States