City Link

An atrocious delivery company

City Link have to be the worst delivery company in Britain, bar none.

In short, they damaged the 46" Sony TV I had ordered, which had to be sent back to Amazon who unfortunately couldn't offer a replacement as it was a one-off deal.

The more detailed version of my most recent City Link nightmare...

I ordered a 46" Sony TV from Amazon Warehouse through their Prime delivery service.

City Link stated on their tracking that it would be delivered on the Monday. It wasn't.

On the Tuesday the TV went out for delivery and then after 5.30pm the tracking came up with the message that "The driver was not able to deliver these goods as the address details are incorrect/incomplete."
That message was utter nonsense as they had full address, as confirmed by City Link themselves on the phone. Indeed City Link have delivered to me before and also deliver to the building next to my home every working day, as it houses around 50 companies in there. So I sincerely believe they'd know where 33 is when they deliver to 31 everyday. It turns out that message was just a cover-up on the drivers behalf.

So after speaking to City Link on the Tuesday evening I rescheduled the delivery for Wednesday. After watching the tracking online I could see the TV hadn't gone out for delivery, so again I called City Link. It turns out they hadn't sent it out as the TV had been DAMAGED and that I'd have to call Amazon to find out more details.

After calling Amazon, they confirmed that the TV was having to be returned to them because it had been damaged and unfortunately they couldn't offer a replacement as it was a one-off Amazon Warehouse deal.

So there you have it, City Link have cost me a great one-off deal on a TV, because they couldn't do the most basic of their functions which is to get the goods from Point A to Point B without being damaged. A journey which in this case was only 12 miles. A 46" TV box isn't a small item, so quite how they managed to damage so badly in that time beyond the point of delivery is astounding. When you pay over £900 for a TV you expect the delivery company to take extra care.

If Amazon had any sense they'd stop using City Link as soon as they are contractually able. It's clear City Link have become complacent and without a nice lucrative contract I'm sure they'd have to start upping their game.