I ordered a Webb self propelled petrol mower which was delivered within the estimated time.
In the box with the mower were two nut and bolt fittings which seemed unnecessary and were not mentioned in the instruction manual.
I phoned Tooled -Up and explained the situation, the person who took the call consulted the Webb manuals online but could not find any mention of the fittings, he told me he would call me back after opening up one of the boxes they had in stock. Sure enough, I did get a call back and together we concluded that the two fittings replaced those which were in place while the mower when it was shipped.
Excellent customer service.
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