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Reviews (1)

BiGDUG

looks great but bits dont fit

Poor fitting instructions, not a costly thing to put right.
The poor pressing of some of the legs meant that I had to file down some of the fittings, not what you'd expect from the more expensive range of shelfs that the galvanised shelving was.
Other "extras" paid for incomplete and were wrong size.
Not impressed at all

06 March 2013

Reply from Bigdug limited

Thank you Patrick Kelly for taking the time to write your review , we do take on board customers feedback as we continue to improve our products and services.

Apologies that you had to file down some of the fittings, we would have happily replaced any damaged or faulty goods and wouldn't have expected you to have to make adjustments.
I cannot find any notes on the system about the “extras” being incomplete or the wrong sizes could you please contact us to advise what the problems are in more details and we can look to resolve this asap. Please call 01684 858484 or email joanne@bigdug.co.uk.
Sorry for any inconvenience caused

patrick´s profile

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patrick
Reviewer
United Kingdom

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