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Excellent Customer Service

I recently purchased a Karcher Pressure Washer, when it arrived I was worried that they had fobbed me off by trying to send me a worse product (as lower model number)
HOWEVER supplied with the delivery note was a lovely worded note to say why they had UPGRADED me to a newer version.

After I read this I did double check both Model numbers on Karchers website, and true to their word it was basically the same model just the newer version. They also shipped this without charging (or trying to) the extra £10 it would have cost had I bought it.

The only thing I would say as a a slight negative is maybe the product should not have been on their website in the first place, but top marks for still not shipping an End of life product, that had a design flaw and a lesser warranty.

Would use them again for certain. Quick delivery also.

C. O. found this review useful

Steven Andrews´ profile

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Steven Andrews
Bicester, United Kingdom