On booking a hire car from Nova we were given the "Total Rental Cost" of £59 and emailed this to confirm. When we arrived at the company to collect the car we were charged an additional £40 for "out of office hours collection". We had no idea this would be the case, so were shown page 23 subsection 13 or whatever of the small print terms and conditions. We were then charged in advance £80 for the tank of fuel (which wasn't even full) and told to bring the car back empty. Bearing in mind we were staying local and could only use about a half of it, no refund was offered for the remaining fuel. I have complained to Nova who have told me that this was all shown in the terms and conditions. So our 3 day £59 car hire ended up costing us £170!! Disgusted.
NO NOT BOOK WITH THIS COMPANY unless you are prepared to spend hours of your life reading small print only to discover that its cheaper elsewhere.
Now for the car: It pulled slightly to the left on acceleration, speared off alarmingly to the right on braking. The handbrake wouldn't hold it on all but the gentleist hills. The remote didn't work, it stunk of cigarette smoke and at any speed above 60mph vibrated so violently it made my vision blurr. (The lady had said when I collected it that it wasn't going to be used for much longer, but it was certainly unroadworthy and bordering on dangerous)
Trust me, go with one of the big companies. I've used Budget before and found them to be excellent with no silly terms and conditions. This is the last time I try to save a few quid by going with some pathetic mickey mouse company.
You were warned!! I just wish I had been.
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