Mr A Mercer´s profile

Reviews (2)

Proviation

Last minute order panic!!

I left my order for a Christmas Day birthday present a little late for an air band scanner,which after placing the order it sank in just how busy a period it was for the company. Starting to panic a little I sent an e mail to them explaining, to which I received a response within a few minutes saying they were trying to prioritise items. After another day of thinking I had left it too late I had the e mail I was waiting for to say the scanner had been dispatched which I received when expected. Thanks to the team at proviation.I would definitely use again but I will think ahead in future to save me the nerves.
AM, S.Wales

Update to original review, returned item as it wasn't working correctly,after lots of banging my head against a brick wall eventually had reply to say it was underperforming,and new one was on its way,that was a blatant lie,asked for refund sometime ago which was authorised,only to find out today that it would appear trading has ceased. This is a very unprofessional way of carrying out the business they did have as I guess that they could have informed customers before it got to this stage and due to lack of communication virtually all the time it makes it all the more suspicious. I am potentially £130 out of pocket,I won't hold my breath on getting it back so due to this I have posted this not that it actually makes any difference now. Just goes to show you can't believe everything you read about companies. 0 stars now by the way.

23 December 2013

Reply from Proviation Pilot Shop

Dear Mr. Mercer,

We're absolutely delighted to hear this arrived on time, and we're pleased you were satisfied enough to write.

Finally, thank you for your feedback and we wish you and yours a very enjoyable Christmas.

Kind regards,

Alex.

NP Autoparts Limited

Very easy and helpful to deal with.

Product received when expected and was as advertised. Will use company in future.

Mr A Mercer´s profile

profile image of Mr A Mercer
Mr A Mercer
Reviewer
United Kingdom

About