Alice ´s profile

Reviews (1)

Bride & Groom Direct

Nice product too much delay

Ordered servietes in yellow. 3 weeks later they ring me say that haven't got that colour any more and that theyl send me out two diffrent test colours first thIng that morning. Week later still nothing. I rang them said they wer sorry and send them out again and a week later they arrive and there yellow?!??? So random only wanted 40 of them. Was happy with themwhen they arived but confused why all the delay :(

11 March 2013

Reply from BRIDE & GROOM™ Direct

Dear Alice,
Thank you for taking the time to review Bride and Groom. With reference to your order, as I spoke to you myself I know that we did not advise you quickly enough of the stock situation. When we spoke you had been waiting for alternative samples and they did take a while in the post. The colour we actually sent you was Ecru and was quite a close match to the Yellow.
Please accept our sincere apologies for the delay.
Kind regards,
Ellen Dobson
Customer Service Supervisor

Alice ´s profile

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Alice
Reviewer
United Kingdom

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