Customer Andrew MacGregor´s profile

Reviews (2)

Plumb Arena

Brilliant for me

Excellent price and excellent service

25 November 2013

Reply from Plumb Arena Ltd

Hi Andrew,

Many thanks for taking the time to leave a positive review, we are delighted that you are happy with our service. We hope to be of service again soon.

The Plumb Arena Sales Team

Waltons Garden Buildings

Experience Spoilt

99% of the product experience was fine except Wltons (i.e Gardman) short shipped aluminium nuts and bolts. It took 8 - 9 days and three telephone calls to get the missing fixings so the build became 10 -11 days which is a tad annoyig especially as ordered to conicide with need for new plantings. The mark of a company is not if they make a mistake it is if they fail to rectify it quickly. I certainly do not wish to criticise Waltons as they acted in good faith and were let down by Gardman which in turn is a pity because the 8 x 6 polycarbonate greenhouse is an excellent value for money product.

Tip: When assembling get a child familiar with techincal Lego to help and act as 'spotter' as while assembly is not difficult it takes more care than mature folk may give it the first time.

07 March 2013

Reply from Waltons Web Ltd

I am sorry to hear that there were delays in getting the replacement parts out to you, we have made a complaint with Gardman and they have assured us this is due to an unexpected staff shortage and they are making every effort to resolve this as soon as possible.

Thank you for your feedback

The Waltons Team

Customer Andrew MacGregor´s profile

profile image of Customer  Andrew MacGregor
Customer Andrew MacGregor
United Kingdom