Personally I love Groupon and have nothing but good words to say about them, in the couple of instances where I've had a complaint they've dealt with it really quickly, giving me a refund or credited my account then and there over the phone.
I think like any online service, there are great deals to be had and deals you feel you've been done over by (bit like Ebay really) but generally I'm always happy with what I purchase and with Groupons conduct. From manicures, massages, rice cookers, cooking courses and perfume - I've luckily never had any problems with the process and will gladly continue to buy from them.
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