Susan Warder´s profile

Reviews (1)


Rubbish service, don't expect any help

I ordered flowers as a birthday present which weren't delivered on the birthday although I paid for same day delivery at £7.95! They were then found days later wilted in a outside cupboard which didn't even belong to her. No card was left for her to say where they were. I tried calling eFlorist and was just on hold for ages so I gave up and emailed them.... twice I emailed and got absolutely no response to either except an automated reply to say they would be back to me within 48 hours. Then I got this email from them to say give us your opinion!!! I read lots of reviews after this incident and it seems that lot's of people have experienced being ignored by eFlorist. What is the point in having a Customer Service department if they don't bother to service the customers? One thing is for sure - I will never use eFlorist again. I never have problems like this with Interflora. Maybe they could learn a few lessons from them.

25 March 2013

Reply from eFlorist

Dear Susan,

Thank you for your detailed review of your experience. We are sincerely sorry for the disappointment.

Please be advised that we have now sent you an email regarding your concerns.

Kind regards,

Susan Warder´s profile

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Susan Warder
United Kingdom