I made an order with Ann Summers for Valentines day and payed 1st class delivery, a few days later received a parcel, one thing was missing, a week later still heard nothing and was wondering if my order was ever going to arrive or not, I decided to call them the man who I spoke to was so rude didn't sound like he had a clue, couldn't give me a reason why I'd not received the item and no apology, in the mean time I had been in store an brought a replacement or my valentines treat would had been ruined. I asked the man for a refund on the undelivered item, he said I couldn't have one as the item had all ready been dispatched he wasn't apologetic and just rude to be honest, but he insured me that it would be here by Tuesday at the latest and that I could sent it back although he couldn't tell me how long I would have to wait to get my money back. Anyway Tuesday came and went no emails ect received and no parcel, low and behold the next week the parcel arrived said it had been dispatched march 1st so the man had lied on the phone, opened it up and it wasn't even the right item, I am completely gobsmaked with Ann summers services, i payed 1st class delivery and a month later receive the wrong item I will never use them again.I hope to tell everybody I can who are thinking of making an order DON'T! From my experience Bondera is much better
pizeli found this review useful
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