I ordered a guitar and case for my son for Christmas. The items were delivered next day as promised. Excellent. Except, the guitar had been removed from the original packaging and placed in the case, and repacked by the courier (Yodel) into a flimsy cardboard box with very little paper padding inside. This resulted in damage to the case (only £90) and left me feeling cheated that I had not been able to experience the anticipation and excitement of opening something for the first time and unwrapping my item myself. I also can't help but feel something is missing. Surely no quality guitar manufacturer is only going to package the guitar with just a bag of bits. No warranty card, no welcome to XXX guitars, no care guide, no user guide (I know it an instrument, but they all have subtle differences). I feel like a kid who's come down on Christmas morning to find all their presents opened by someone else! Not Happy. However, the damaged case has been collected the next day, and hopefully, a replacement will be here soon.
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