I ordered a car seat and car seat belted base 4th October 2010 (Web page stated items in stock). Money was charged to my card immediately and confirmation email received. Belted base arrived 1.5 weeks later. I called Babytime to find out where the car seat was and was told I would have the seat in three days. By the 28th October I had sent three emails to them the third one threatening to involve my credit card company. They wrote back within 10 minutes to apologise and told me that the car seat would be despatched "as soon as possible". On the 3rd November I still had not received the car seat and called Babytime. They admitted to me that they did not have the car seat and had no idea when they would be receiving them from the supplier. They told me that if I wished I could have a refund. I sent an email that same day requesting the refund and confirmation that the refund would be sent. At the time of writing this, 17th November I have still not received any communication from them nor the refund. To summarise my situation, 1 1/2 months in, £89 down, no car seat, no idea when my money will be returned.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.