Tuiss kitted out all four rooms with beautiful roman blinds. Exceptional quality and a very efficient service. The website was easy to use and the offer to replace free of charge if we got our measurements wrong gave us confindence we were dealing with compassionate professionals. The only thing I would like to see is more colours on the plain fabrics, no burnt orange ;-(, but I made do. Delivery was prompt and communiation was correct and ample. We furnished a whole flat from scratch and Tuiss are the only company that didnt let us down and kept their promise. It's a shame other companies cant follow their example. Thank you very much.
We loved the design of our TV cabinet and were prepared to pay the price for it, but were very dissapointed in the quality of the finish. The laminate had been over sanded at a join causing it to split, which was unsightly. any trained eye would have spotted it before it left the workshop. We were offered a replacement, but the hassel of re-arranging another day off work to wait for the item wasn't worth it. We are going to pay for it to be professionally touched up. They offered a £40 credit note, after some convincing, which we accepted, but I am relectant to buy any furniture from them again. It's a great shame as they have some great unique items. I hope you do publish this so other customers can get the benefit of my experience and Made.com can improve the Quality Control at the warehouse.
as mentioned the web process did not accpet voucher codes, so telephone support was required. quick and responsive.
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