I had an order delivered on Monday evening. 10 minutes before the order was delivered I received a phone call from a very unhappy delivery driver "This place is a bloody nightmare, WHERE ARE YOU, ARE YOU IN A FLAT!?" I waited for it.. "YOU'RE IN A TOP FLOOR FLAT!? THAT'S JUST GREAT!"
If this wasn't already bad enough, the order was wrong. I had incorrect substitutes, items missing, damaged items.
An example of how stupid the order pickers are.. I ordered takeaway curry, rice, naan bread and pakora. The curry I ordered wasn't in stock, rather than substitute it with an other they cancelled that part of the order yet delivered the rice, naan and pakora. Without the main meal itself, what's the point?
I phoned the help number on my receipt and waited 20 minutes in a queue to speak to an adviser with broken English. She was incredibly unhelpful and eventually told me I'd receive a phone call back directly from the store. 3 days later, no phone call, no reply to my email and as of yet nothing has been refunded.
Never again. ASDA you're useless. Appalling customer service, the food I did receive is tainted with the taste of sheer incompetence.
As of now I have been robbed of £106.
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