We purchase a shed and we were looking forward to it arriving for my mums allotment.
when it arrived the man would not allow her to check the delivery and made her sign and went. ( she is 70) The person at the alotment who was going to put shed up for her said it was not fit for purpose and within 10mins we had called the driver and Worldstores to tell them. A returned document was logged and we want the goods to be returned. We have been told that we have to wait 2 weeks for it to be collected and we will also have to wait 2 weeks for it to be reviewed and then we might get our money back less paying for the delivery charge for the goods to be returned. When calling I was held on a 0844 number for over 30 mins called again and got straight through for sales was told that I would have to be returned to the area I had been waiting for 30 mins before. Told her that I would like to speak to a supervisor and she sent me back to the same place I waiting 30 mins prior. I then called back pressed one and whent to the this line is busy. HELP DO NOT BUY ANYTHING FROM THIS COMPANY UNLESS you want to spend lots of time and money to try and get your money back. Customer Sevice Customers but not serivce.
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